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Shipping & Returns

Shipping

How long is shipping? 

Processing time is currently 5-7 business days+ the USPS shipping time after the package had been dropped off. Shipping times may vary, we will be sure to send updates and tracking with your order.

How can we contact customer service? 

You can contact customer service at kreativekollections20@gmail.com

Please include your order number and the name on the order when contacting us regarding your order.

My order says delivered but it is not here, why?

If This situation ever occurs contact your local post office with your tracking information, Kreative Kollections is assuring your tracking with every order, and updates as your orders are being packaged. We take pride in packaging your orders however, after your package is taken to the post office we are no longer responsible for the package. 

Returns

What is our refund policy?

To protect the integrity of our products, we do not offer refunds or exchange, please contact us if there is an issue with your order.

Order cancellation Policy:

Once your order is placed you have 24 hours to cancel your order. Cancellations are not guaranteed after 24 hours.

WHEN YOUR ORDER FROM KREATIVE KOLLECTIONS YOU ARE AGREEING TO OUR POLICIES.